Refund Policy

Return & Exchanges

 

Returns

Thanks for purchasing our products at The Covid Store.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Exchanges
We do not offer exchanges.

Shipping charges

We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.

If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.

Damaged or defective items

All damaged packages must be reported to us within 3 business days of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.

Contact information

If you have any questions about our returns, exchanges or warranty policies, please contact our Support team via info@thecovidstore.co.za

Contact Details:

Address:    27 Aintree Ave, Savoy Estate, JHB 2090
Tel:             +27 66 389 0491
Email:        info@thecovidstore.co.za

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